E-mails/calls from Amazon will never ask you for personal information. If you receive a suspicious (sometimes called phishing) e-mail/call, here are some tips to determine if it's an e-mail/call from Amazon.
If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.co.uk. Please do not click on links in any such emails, or respond at all to any such calls. Please send the e-mail as an attachment to [email protected] If you are reporting a suspicious URL, put it in the body of the email and send it to [email protected] If you receive a suspicious phone call claiming to be from Amazon and asking for payment or offering a refund you do not expect, please do not share any personal information, and disconnect immediately. For more information, go to
To help identify phishing e-mails and for tips on safe online shopping, see our short Help Video:
Examples of what to look out for if you suspect a Spoof or Phishing email/call are:
Note: Go to Your Orders to see if there's an order that matches the details in the e-mail. If it doesn't match an order, the message isn't from Amazon. Amazon never includes attachments in order confirmation e-mails.
Note: Amazon will never ask for personal information to be supplied by e-mail.
Note: Go to Your Account and click Manage Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
Note: Legitimate sites have a dot before "amazon.co.uk" such as http://"something".amazon.co.uk (usually "www"). Please note, the legitimate site for Amazon Pay is pay.amazon.com/uk. We'll never send e-mails with links to an IP address (string of numbers), such as "http://123.456.789.123/amazon.co.uk/".
Note: If the "from" line of the e-mail contains an Internet Service Provider (ISP) other than @amazon.co.uk, then it's a fraudulent e-mail.
If you suspect that you have received a Phishing or Spoofed Email, please refer to Report a Phishing or Spoofed Emailfor guidance on how to report this.
If you have clicked on a Phishing or Spoofed email and are concerned that your account information may be at risk, please refer to Protect Your Account for guidance.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.